M&S are recruiting for trainee customer assistants at an outlet local to you.
Using notes from lessons, the website below and any other information you can find you must:
Produce a structured report explaining:
As part of this, a comprehensive answer will describe features relating to:
Recruitment and retention of suitably skilled staff; knowledge of documents to include job description, person specification, job advert, cv, application form covering letter, contracts of employment and other specialist documents such as CRB checking and references.
Suitable qualifications; experience in similar role; knowledge of products/services; experience of specific industry; effectiveness in meeting personal and team/departmental targets; ability to observe and raise professional standards of production/service delivery.
Patient; hardworking; able to work as part of a team; good interpersonal skills; cooperating with others e.g. line managers, colleagues; negotiation e.g. in seeking agreements, resolving conflicts, agreeing targets, agreeing budgets; interviewing skills
Human resources department has recently been informed that their employee who was the Assistant Branch Manager has been signed off on long term sickness and is not expected back before April next year. The HR department will need to act quickly to be able to fill this role to minimise disruption.
From speaking to the existing store manager, it was felt that this employee had not been doing a good job and in re-appointing the manager is keen for HR to look closely at what key personal and employability skills the new employee should have to be effective in this role.
HR has emailed the store manager to say that they intend on using the same employability and personal skills that were used in the person specification for the trainee customer assistant role. The manager has said that this is not correct and has asked that the differences between the key skills for these two roles are identified and the person specifications updated accordingly.
Add an additional section to your report to clearly identify:
The key employability and personal skill requirements that are needed for both the trainee customer assistant and the assistant store manager. As part of this task, it is fundamental that the differences are clearly identified to enable the Human Resources department to update their person specifications for these two vacancies. M2
For M2, learners should assess the importance of employability and personal skills to the selected organisation when they are recruiting new staff. It is important that learners are able to link this assessment to their selected organisation. This may involve the selecting key skills that are most appropriate to the needs of the organisation.
Appropriate requests to the M&S organisation may elicit more specific materials.
Exemplar recruitment/work documentation used in class.
The following website will provide you with much of the information you need about human resources/recruitment through online applications at M&S:
Completion of this task will lead to achievement of the following learning outcome:
P1 - describe the recruitment documentation used in a selected organisation.
P2 - describe the main employability, personal and communication skills required when applying for a specific job role.
M2 - Assess the importance of employability and personal skills in the recruitment of staff in a selected organisation.